{"id":359,"date":"2018-03-06T22:04:04","date_gmt":"2018-03-06T15:04:04","guid":{"rendered":"http:\/\/irihm.sbm.itb.ac.id\/?p=359"},"modified":"2018-03-22T11:17:12","modified_gmt":"2018-03-22T04:17:12","slug":"kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya","status":"publish","type":"post","link":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/","title":{"rendered":"Kendali Mutu dan Kendali Biaya: Apa sih sebenarnya?"},"content":{"rendered":"<div class=\"seriesmeta\">This entry is part 1 of 9 in the series <a href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/series\/kendali-mutu-dan-biaya\/\" class=\"series-91\" title=\"Kendali Mutu dan Biaya\">Kendali Mutu dan Biaya<\/a><\/div><p><img data-attachment-id=\"361\" data-permalink=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/kmkb\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png?fit=669%2C585&amp;ssl=1\" data-orig-size=\"669,585\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"KMKB\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png?fit=300%2C262&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png?fit=669%2C585&amp;ssl=1\" loading=\"lazy\" class=\" wp-image-361 alignleft\" src=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png?resize=174%2C152\" alt=\"\" width=\"174\" height=\"152\" srcset=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png?w=669&amp;ssl=1 669w, https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png?resize=300%2C262&amp;ssl=1 300w\" sizes=\"(max-width: 174px) 100vw, 174px\" data-recalc-dims=\"1\" \/>Dalam berbagai kesempatan baik offline maupun online, kami selalu mencoba menggali apa dan bagaimana jargon Kendali Mutu dan Kendali Biaya (KMKB) yang sangat populer dalam sistem JKN ini dijalankan. Namun sejauh ini belum ada penjelasan yang memuaskan. Konsepnya cukup jelas yaitu berkisar pada pelayanan kesehatan yang mutunya memenuhi standar, dengan biaya yang efisien. Namun pertanyaannya bagaimana melakukannya? Sejauh ini kami belum menemukan laporan atau publikasi terkait bagaimana KMKB berhasil diterapkan. Kajian yang dilakukan PKMK FK UGM dan BPJS Kesehatan menyatakan bahwa Utilization Review sebagai metoda KMKB sudah banyak dilakukan, namun belum diketahui ketepatan proses dan efektivitasnya (baca di <a href=\"http:\/\/www.mutupelayanankesehatan.net\/3\/41-cop-fraud\/2409-optimalkan-upaya-kendali-mutu-dan-biaya-jkn-dengan-teknik-utilization-review-dan-audit-medik-yang-tepat\">sini<\/a>).<\/p>\n<p>Sebelum membahas KMKB dari sudut pandang manajemen mutu, perlu dirumuskan dulu apa yang sudah ada terkait dengan KMKB dari <a href=\"http:\/\/www.depkes.go.id\/resources\/download\/general\/PMK%20No.%2071%20Th%202013%20ttg%20Pelayanan%20Kesehatan%20Pada%20JKN.pdf\">Permenkes No. 71 Tahun 2013<\/a>. Beberapa di antaranya:<\/p>\n<ul>\n<li>KMKB dijalankan oleh BPJS Kesehatan dengan membentuk TKMKB (Tim KMKB)<\/li>\n<li>KMKB dijalankan oleh Faskes diantaranya dengan metode Utilization Review dan Audit Medis<\/li>\n<\/ul>\n<p>Lebih jauh analisis dr Tonang D.A. menegaskan bahwa persoalan KMKB ini bagaimana pun melibatkan lebih banyak pihak (silakan baca di <a href=\"https:\/\/www.kompasiana.com\/tonangardyanto\/jkn-dpm-tkmkb-dpk-tim-verifikasi-gabungan_5702ec7c2e977310048b4568\">sini<\/a>). Sayangnya pembahasannya belum sampai pada tataran bagaimana teknis KMKB dijalankan. Mengapa harus sampai pada teknis pelaksanaannya? karena kita ingin mengetahui beberapa hal yang jauh lebih penting seperti<\/p>\n<ul>\n<li>Apa itu Mutu? Apakah pelayanan kesehatan kita sudah bermutu?<\/li>\n<li>Mutu (pelayanan) yang mana yang harus dikendalikan?<\/li>\n<li>Bagaimana mengendalikan mutu tersebut?<\/li>\n<li>Apa yang dimaksud mengendalikan biaya?<\/li>\n<li>Bagaimana mengendalikan biaya tersebut?<\/li>\n<\/ul>\n<p>Jadi apa dan bagaimana sih sebaiknya KMKB?<\/p>\n<p><!--more--><\/p>\n<p>Tulisan ini akan membahas isu KMKB dalam beberapa posting. Semoga cukup waktu dan kesabaran membaca dan memahaminya.<\/p>\n<p>Apa itu Mutu (dalam pelayanan kesehatan)? Baru satu pertanyaan ini saja, tidak ada penjelasan yang memadai. BPJS Kesehatan harus bertanggung jawab pada mutu yang mana? Faskes harus bertanggung jawab pada mutu yang mana? Apakah keduanya bertanggung jawab pada mutu yang sama? Bagaimana mutu pelayanan yang sebenarnya dirasakan langsung oleh pasien? keluarga pasien? bahkan pemangku kepentingan yang lain seperti pemasok? perusahaan asuransi? dan lain-lain? Bisa dibayangkan jika objek pembicaraannya saja belum jelas, bagaimana mungkin kita bisa mengelolanya (mengendalikannya)?<\/p>\n<p>Dalam disiplin manajemen mutu, mutu dapat dilihat dari berbagai perspektif. Barangkali yang paling populer adalah pemahaman Total Quality Management (TQM) yang mengatakan mutu adalah kesesuaian penggunaan (<em>fitness for use<\/em>). Ada juga pemahaman tentang dimensi mutu yang disampaikan Prof. Garvin dari Harvard, bahwa dimensi mutu ada 8 (<em>Performance,\u00a0Features,\u00a0Reliability,\u00a0Conformance,\u00a0Durability,\u00a0Serviceability,\u00a0Aesthetics,\u00a0Perceived Quality<\/em>). Ada yang menggunakan dimensi mutu dari Parasuraman, Zeithaml dan Berry dengan Servqual-nya (<em>Reliability,\u00a0Assurance,\u00a0Tangibles, Emphaty, Responsiveness)<\/em>. Jangan lupa dengan perspektif <em>Six Sigma<\/em> yang mengatakan bahwa mutu itu berbanding terbalik dengan variabilitas.<\/p>\n<p>Sebelum membuat bingung, saya hanya ingin menegaskan bahwa berbicara mutu tidak cukup berhenti sampai konsepnya, tetapi harus sampai detail apa objeknya, apa ukurannya, bagaimana mengukurnya, dan sampai bagaimana mengendalikannya. Persis seperti maksud dari frase KMKB. Berbahaya sekali ketika Faskes bicara mutu terkait<\/p>\n<ul>\n<li>akreditasi internasional atau nasional yang diperoleh, tanpa melihat minimnya waktu komunikasi pasien\/keluarga dengan dokter<\/li>\n<li><em>turnover inventory<\/em>-nya BLU, yang tidak terkait dengan service level pelayanan obat kepada pasien<\/li>\n<li>kesesuaian hari rawat inap pasien dengan standar biayanya, tanpa memperhatikan kondisi pasien yang sebenarnya<\/li>\n<li>kesesuaian dokumen persyaratan dengan aturan yang berlaku, dengan mengesampingkan kondisi pasien yang ada di depan mata<\/li>\n<li>dan contoh-contoh serupa lainnya.<\/li>\n<\/ul>\n<p>Jadi marilah membumikan jargon mutu dalam pelayanan kesehatan. Idealnya setiap orang\/unit\/lembaga paham tentang mutu pekerjaannya karena dari situlah pelanggan kita ada.<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-359\" class=\"share-twitter sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Twitter (Opens in new window)<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-359\" class=\"share-facebook sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Facebook (Opens in new window)<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-359\" class=\"share-linkedin sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on LinkedIn (Opens in new window)<\/span><\/a><\/li><li class=\"share-pinterest\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-pinterest-359\" class=\"share-pinterest sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=pinterest\" target=\"_blank\" title=\"Click to share on Pinterest\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Pinterest (Opens in new window)<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Tumblr (Opens in new window)<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to email this to a friend (Opens in new window)<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/\" target=\"_blank\" title=\"Click to print\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to print (Opens in new window)<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<div class=\"seriesmeta\">This entry is part 1 of 9 in the series <a href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/series\/kendali-mutu-dan-biaya\/\" class=\"series-91\" title=\"Kendali Mutu dan Biaya\">Kendali Mutu dan Biaya<\/a><\/div><p>Dalam berbagai kesempatan baik offline maupun online, kami selalu mencoba menggali apa dan bagaimana jargon Kendali Mutu dan Kendali Biaya (KMKB) yang sangat populer dalam sistem JKN ini dijalankan. Namun sejauh ini belum ada penjelasan yang memuaskan. Konsepnya cukup jelas yaitu berkisar pada pelayanan kesehatan yang mutunya memenuhi standar, dengan biaya yang efisien. Namun pertanyaannya<\/p>\n<p><a href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/\" class=\"more-link themebutton\">Read More<\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-359\" class=\"share-twitter sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Twitter (Opens in new window)<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-359\" class=\"share-facebook sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Facebook (Opens in new window)<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-359\" class=\"share-linkedin sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on LinkedIn (Opens in new window)<\/span><\/a><\/li><li class=\"share-pinterest\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-pinterest-359\" class=\"share-pinterest sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=pinterest\" target=\"_blank\" title=\"Click to share on Pinterest\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Pinterest (Opens in new window)<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Tumblr (Opens in new window)<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to email this to a friend (Opens in new window)<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/\" target=\"_blank\" title=\"Click to print\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to print (Opens in new window)<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[32],"tags":[96,92,93,28,97,95,94],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kendali Mutu dan Kendali Biaya: Apa sih sebenarnya? - Indonesian Research Institute for Healthcare Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kendali Mutu dan Kendali Biaya: Apa sih sebenarnya? - Indonesian Research Institute for Healthcare Management\" \/>\n<meta property=\"og:description\" content=\"Dalam berbagai kesempatan baik offline maupun online, kami selalu mencoba menggali apa dan bagaimana jargon Kendali Mutu dan Kendali Biaya (KMKB) yang sangat populer dalam sistem JKN ini dijalankan. Namun sejauh ini belum ada penjelasan yang memuaskan. Konsepnya cukup jelas yaitu berkisar pada pelayanan kesehatan yang mutunya memenuhi standar, dengan biaya yang efisien. Namun pertanyaannyaRead More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/\" \/>\n<meta property=\"og:site_name\" content=\"Indonesian Research Institute for Healthcare Management\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/irihm\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-06T15:04:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-22T04:17:12+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@irihm\" \/>\n<meta name=\"twitter:site\" content=\"@irihm\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"irihm\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/irihm.sbm.itb.ac.id\/#organization\",\"name\":\"Indonesian research institute for healthcare management\",\"url\":\"https:\/\/irihm.sbm.itb.ac.id\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/irihm\/\",\"https:\/\/twitter.com\/irihm\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/irihm.sbm.itb.ac.id\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2016\/04\/cropped-4.-IRIHM-2-25percent.png\",\"contentUrl\":\"https:\/\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2016\/04\/cropped-4.-IRIHM-2-25percent.png\",\"width\":512,\"height\":512,\"caption\":\"Indonesian research institute for healthcare management\"},\"image\":{\"@id\":\"https:\/\/irihm.sbm.itb.ac.id\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/irihm.sbm.itb.ac.id\/#website\",\"url\":\"https:\/\/irihm.sbm.itb.ac.id\/\",\"name\":\"Indonesian Research Institute for Healthcare Management\",\"description\":\"For Better Healthcare Services\",\"publisher\":{\"@id\":\"https:\/\/irihm.sbm.itb.ac.id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/irihm.sbm.itb.ac.id\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png\",\"contentUrl\":\"http:\/\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/KMKB.png\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/#webpage\",\"url\":\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/\",\"name\":\"Kendali Mutu dan Kendali Biaya: Apa sih sebenarnya? 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Satu hal yang dapat disimpulkan dari memahami berbagai perspektif tentang mutu (ringkasnya ada di sini, lengkapnya ada di acara ini) adalah Mutu tidak dapat dilepaskan dari proses. Bagaimana dengan biaya? biaya bisa jadi merupakan input dari suatu proses, tapi\u2026","rel":"","context":"In &quot;Artikel&quot;","img":{"alt_text":"Kendali mutu dan Biaya","src":"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":394,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/16\/kendali-biaya-memulangkan-pasien-karena-tarif-terlampaui\/","url_meta":{"origin":359,"position":1},"title":"Kendali Biaya: Memulangkan Pasien Karena Tarif Terlampaui","date":"March 16, 2018","format":false,"excerpt":"Masih dalam bahasan Kendali Mutu dan Biaya, kita coba bahas lebih dalam soal biaya. 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Pertama\u2026","rel":"","context":"In &quot;Artikel&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":400,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/17\/ringkasan-konsep-kmkb-versi-irihm\/","url_meta":{"origin":359,"position":2},"title":"Ringkasan Konsep KMKB versi IRIHM","date":"March 17, 2018","format":false,"excerpt":"Berikut ini ringkasan konsep KMKB versi IRIHM untuk menggambarkan proses terkendali, proses kapabel, Kendali Mutu, Kendali Biaya dan terminologi di seputar KMKB.","rel":"","context":"In &quot;Artikel&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":629,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/10\/05\/kmkb2\/","url_meta":{"origin":359,"position":3},"title":"Pelatihan Kendali Mutu dan Kendali Biaya","date":"October 5, 2018","format":false,"excerpt":"Bulan Oktober ini IRIHM akan menyelenggarakan batch ke-2 dari pelatihan Kendali Mutu dan kendali Biaya pada tanggal 18-19 Oktober 2018.","rel":"","context":"In &quot;Kegiatan&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/10\/FLyer-KMKB-2018-batch-2.jpeg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":384,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/08\/kmkb-memahami-proses-memerangi-variabilitas-2\/","url_meta":{"origin":359,"position":4},"title":"KMKB: Memahami Proses, Memerangi Variabilitas (2)","date":"March 8, 2018","format":false,"excerpt":"Bagaimana proses menyuarakan karakternya akan kita coba bahas dalam posting kali ini. 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