{"id":367,"date":"2018-03-07T07:09:49","date_gmt":"2018-03-07T00:09:49","guid":{"rendered":"http:\/\/irihm.sbm.itb.ac.id\/?p=367"},"modified":"2018-03-22T11:15:20","modified_gmt":"2018-03-22T04:15:20","slug":"kmkb-mulai-dari-mana","status":"publish","type":"post","link":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/","title":{"rendered":"KMKB: Mulai dari mana?"},"content":{"rendered":"<div class=\"seriesmeta\">This entry is part 2 of 9 in the series <a href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/series\/kendali-mutu-dan-biaya\/\" class=\"series-91\" title=\"Kendali Mutu dan Biaya\">Kendali Mutu dan Biaya<\/a><\/div><p>Sesuai dengan posting sebelumnya, mari kita mulai membumikan konsen KMKB ini. Satu hal yang dapat disimpulkan dari memahami berbagai perspektif tentang mutu (ringkasnya ada di <a href=\"http:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/\">sini<\/a>, lengkapnya ada di <a href=\"http:\/\/irihm.sbm.itb.ac.id\/index.php\/events\/kendali-mutu-dan-biaya-dalam-pengelolaan-faskes\/\">acara ini<\/a>) adalah Mutu tidak dapat dilepaskan dari proses. Bagaimana dengan biaya? biaya bisa jadi merupakan input dari suatu proses, tapi dapat juga merupakan konsekuensi dari proses (yang buruk). Yang pasti, biaya juga berhubungan sangat erat dengan proses. Soal kata kendali, adakah hubungannya dengan proses?<\/p>\n<p><!--more--><\/p>\n<p>Orang awam akan mengatakan bahwa kita dapat mengendalikan sesuatu jika kita benar-benar menguasai sesuatu itu. Kendali mutu atau kendali biaya sebenarnya bagaimana?<\/p>\n<ul>\n<li>Jika indikator mutu ditetapkan misalnya waktu tunggu pasien, maka pertanyaannya bagaimana mengendalikan waktu tunggu pasien? Dapatkah kita mengendalikan waktu tunggu pasien?<\/li>\n<li>Jika indikator biaya adalah besarnya rupiah untuk penyembuhan penyakit tertentu, maka pertanyaannya bagaimana mengendalikan biaya penyembuhan pasien penyakit tertentu tersebut?<\/li>\n<\/ul>\n<p>Tentu saja sulit kita mengatakan bahwa kita dapat mengendalikan indikator tersebut. Indikator hanyalah indikator. Ya, indikator adalah informasi tentang bagaimana suatu proses berjalan. Nah, ketemu lagi kita dengan kata proses. Jadi sebenarnya kata kendali juga berkaitan sangat erat dengan proses, karena yang kita kendalikan itu esensinya bukan mutu atau biaya, tetapi suatu proses. Jadi jelas sekarang bahwa bicara KMKB adalah bicara proses.<\/p>\n<p>Ada satu hal lagi yang ingin saya gunakan untuk mempertegas bahwa proses adalah komponen utama dalam KMKB. Umumnya orang ketika bicara mutu akan berkaitan dengan kesesuaian dengan spesifikasi (pendekatan TQM). Sesuatu disebut bermutu jika spesifikasi atau targetnya tercapai. Nah tapi perlu dipertajam dulu, spesifikasinya ini tentang apa? Sebab ada banyak hal yang bisa kita nyatakan spesifikasinya.<\/p>\n<ul>\n<li>Ada aturan yang menyatakan jam buka pelayanan rumah sakit sebagai target mutunya<\/li>\n<li>Ada aturan yang menyatakan berapa lama waktu yang dibutuhkan untuk meracik obat sebagai target mutunya<\/li>\n<li>Ada Faskes yang menyatakan berapa banyak pasien yang dapat dilayani dalam suatu periode sebagai target mutunya<\/li>\n<li>dan Ada kebijakan yang menyatakan berapa angka kematian ibu sebagai target mutunya<\/li>\n<\/ul>\n<p>Tidak perlu heran, karena memang ada banyak indikator yang kita gunakan. Kita dapat menggunakan indikator untuk input, proses, output, outcome, bahkan impak (silakan lihat di <a href=\"https:\/\/www.thebalance.com\/inputs-outputs-outcomes-impact-what-s-the-difference-2502227\">sini<\/a>). Dari kelima hal tersebut, kendali terhadap input adalah hal yang relatif mudah sehingga tidak perlu dibicarakan. Kendali terhadap output, outcome dan impak jelas bukan hal yang mudah karena mereka adalah hasil yang pada dasarnya tidak dapat dikendalikan. Oleh karena itu, yang layak dan pantas dikendalikan dari kelima hal tersebut adalah proses.<\/p>\n<p>Dari uraian ini, mudah-mudahan kita memiliki pemahaman yang sama sekarang bahwa Proses-lah yang perlu kita kendalikan. Mungkin begini formulasinya:<\/p>\n<ul>\n<li>Yang harus dikendalikan itu adalah Proses sehingga menghasilkan produk (barang dan jasa) yang bermutu dengan biaya serendah mungkin.<\/li>\n<li>Mutu memiliki konsekuensi pada biaya: mutu yang baik umumnya membutuhkan biaya yang relatif besar; Namun biaya yang besar tidak selalu berarti mutu yang baik sebab biaya besar menunjukkan terjadinya inefisiensi dalam proses.\u00a0Kendali mutu dilakukan agar tingkatnya TETAP terjaga.<\/li>\n<li>Kendali biaya baru dapat dilakukan jika tidak mengurangi pencapaian mutu. Dengan mutu yang sama, biaya perlu dikendalikan agar TETAP sama atau LEBIH MURAH.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img data-attachment-id=\"368\" data-permalink=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/kmkb-2\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?fit=874%2C728&amp;ssl=1\" data-orig-size=\"874,728\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"kmkb\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?fit=300%2C250&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?fit=874%2C728&amp;ssl=1\" loading=\"lazy\" class=\"aligncenter wp-image-368\" src=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?resize=361%2C301\" alt=\"Kendali mutu dan Biaya\" width=\"361\" height=\"301\" srcset=\"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?w=874&amp;ssl=1 874w, https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?resize=300%2C250&amp;ssl=1 300w, https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/03\/kmkb.png?resize=768%2C640&amp;ssl=1 768w\" sizes=\"(max-width: 361px) 100vw, 361px\" data-recalc-dims=\"1\" \/><\/p>\n<p>Posisi biaya di sebelah kiri dan mutu di sebelah kanan proses bukan tanpa alasan. Mutu berhubungan dengan pelanggan, konvensinya pelanggan digambarkan di sebelah kanan. Biaya sangat terkait dengan sumber daya atau input, dan input diletakkan di sebelah kiri proses.<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-367\" class=\"share-twitter sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Twitter (Opens in new window)<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-367\" class=\"share-facebook sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Facebook (Opens in new window)<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-367\" class=\"share-linkedin sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on LinkedIn (Opens in new window)<\/span><\/a><\/li><li class=\"share-pinterest\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-pinterest-367\" class=\"share-pinterest sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=pinterest\" target=\"_blank\" title=\"Click to share on Pinterest\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Pinterest (Opens in new window)<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Tumblr (Opens in new window)<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to email this to a friend (Opens in new window)<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/\" target=\"_blank\" title=\"Click to print\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to print (Opens in new window)<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<div class=\"seriesmeta\">This entry is part 2 of 9 in the series <a href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/series\/kendali-mutu-dan-biaya\/\" class=\"series-91\" title=\"Kendali Mutu dan Biaya\">Kendali Mutu dan Biaya<\/a><\/div><p>Sesuai dengan posting sebelumnya, mari kita mulai membumikan konsen KMKB ini. Satu hal yang dapat disimpulkan dari memahami berbagai perspektif tentang mutu (ringkasnya ada di sini, lengkapnya ada di acara ini) adalah Mutu tidak dapat dilepaskan dari proses. Bagaimana dengan biaya? biaya bisa jadi merupakan input dari suatu proses, tapi dapat juga merupakan konsekuensi dari<\/p>\n<p><a href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/\" class=\"more-link themebutton\">Read More<\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-367\" class=\"share-twitter sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Twitter (Opens in new window)<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-367\" class=\"share-facebook sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Facebook (Opens in new window)<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-367\" class=\"share-linkedin sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on LinkedIn (Opens in new window)<\/span><\/a><\/li><li class=\"share-pinterest\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-pinterest-367\" class=\"share-pinterest sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=pinterest\" target=\"_blank\" title=\"Click to share on Pinterest\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Pinterest (Opens in new window)<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to share on Tumblr (Opens in new window)<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to email this to a friend (Opens in new window)<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon no-text\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/\" target=\"_blank\" title=\"Click to print\"><span><\/span><span class=\"sharing-screen-reader-text\">Click to print (Opens in new window)<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[32],"tags":[45,103,102,28,104],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KMKB: Mulai dari mana? - Indonesian Research Institute for Healthcare Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-mulai-dari-mana\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KMKB: Mulai dari mana? - Indonesian Research Institute for Healthcare Management\" \/>\n<meta property=\"og:description\" content=\"Sesuai dengan posting sebelumnya, mari kita mulai membumikan konsen KMKB ini. Satu hal yang dapat disimpulkan dari memahami berbagai perspektif tentang mutu (ringkasnya ada di sini, lengkapnya ada di acara ini) adalah Mutu tidak dapat dilepaskan dari proses. 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Di negara Nunjadi, ada praktik oknum rumah sakit yang memulangkan pasien karena biaya perawatannya sudah melebihi tarif yang dibayarkan oleh asuransi. Apakah ini termasuk dari upaya melakukan kendali biaya? Saya pikir kita setuju jawabannya tidak. Pertama\u2026","rel":"","context":"In &quot;Artikel&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":359,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/06\/kendali-mutu-dan-kendali-biaya-apa-sih-sebenarnya\/","url_meta":{"origin":367,"position":1},"title":"Kendali Mutu dan Kendali Biaya: Apa sih sebenarnya?","date":"March 6, 2018","format":false,"excerpt":"Dalam berbagai kesempatan baik offline maupun online, kami selalu mencoba menggali apa dan bagaimana jargon Kendali Mutu dan Kendali Biaya (KMKB) yang sangat populer dalam sistem JKN ini dijalankan. Namun sejauh ini belum ada penjelasan yang memuaskan. Konsepnya cukup jelas yaitu berkisar pada pelayanan kesehatan yang mutunya memenuhi standar, dengan\u2026","rel":"","context":"In &quot;Artikel&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":634,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/10\/10\/konsep-mutu\/","url_meta":{"origin":367,"position":2},"title":"Kendali Mutu = Bandingkan dengan Standar?","date":"October 10, 2018","format":false,"excerpt":"Baru-baru ini kami belajar sesuatu dari kolega dari penyedia fasilitas pelayanan kesehatan, apa itu? Mutu adalah tingkat pemenuhan terhadap standar. Sekilas tidak ada yang aneh dengan definisi tersebut, bahkan memang begitulah definisinya dalam kebanyakan referensi. Namun aplikasi dari pandangan semacam ini perlu dicermati karena ada kecenderungan cepat berpuas diri bagi\u2026","rel":"","context":"In &quot;Artikel&quot;","img":{"alt_text":"","src":"https:\/\/i0.wp.com\/irihm.sbm.itb.ac.id\/wp-content\/uploads\/2018\/10\/konsep-cacat.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":371,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/07\/kmkb-memahami-proses-memerangi-variabilitas\/","url_meta":{"origin":367,"position":3},"title":"KMKB: Memahami Proses, Memerangi Variabilitas (1)","date":"March 7, 2018","format":false,"excerpt":"Jika kita bersepakat bahwa KMKB dimulai dari proses, maka tidak ada hal yang lebih penting daripada memahami proses. Ibarat teman, proses pun pada prinsipnya selalu berkomunikasi kepada kita. Sayangnya sedikit sekali dari kita yang memahami apa yang proses sampaikan. Kadang kala proses sampai 'berteriak' bahwa telah terjadi sesuatu, tetapi kita\u2026","rel":"","context":"In &quot;Artikel&quot;","img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":384,"url":"https:\/\/irihm.sbm.itb.ac.id\/index.php\/2018\/03\/08\/kmkb-memahami-proses-memerangi-variabilitas-2\/","url_meta":{"origin":367,"position":4},"title":"KMKB: Memahami Proses, Memerangi Variabilitas (2)","date":"March 8, 2018","format":false,"excerpt":"Bagaimana proses menyuarakan karakternya akan kita coba bahas dalam posting kali ini. Alat untuk menangkap suara proses itu dikenal dengan nama peta kendali (control chart). Peta kendali inilah yang digunakan oleh Shewhart sejak hampir 100 tahun lalu. Jadi kita jangan merasa hebat jika baru mengenal KMKB. 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